Our Services

A premier service for families and professionals, Elder Source care managers are certified local experts who work with older adults and their families to evaluate their situation, coordinate in-home services, and provide ongoing support around the challenges of aging and disability.

Learn about the ways we can specifically help you:

Contact Us

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What is a care manager?

A care manager is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults. A care manager helps clients live life to its fullest: Encouraging independence, protecting dignity, and addressing safety and security concerns.

Our holistic approach focuses on physical, mental, emotional, and spiritual well-being. We also have extensive knowledge about the costs, quality, and availability of resources in the community.

Our care managers are educated and experienced in several fields of importance for people in need of care:

  • Health and disability. Through assessments and experience, we can help you understand what your loved one does well and in what areas he or she could use additional help.
  • Finances. A review of the current monetary situation will result in a plan to make resources stretch as efficiently as possible while maintaining the desired level of comfort, dignity, and safety.
  • Housing. Based on the assessments, recommendations can be made for optimal living situations now, with a view to likely changes in the foreseeable future.
  • Family. Sibling disagreements and family history often make the aging journey difficult. Our training provides skilled facilitation of family meetings and creation of a plan that takes everyone’s needs into account.
  • Local resources. There are programs available to help, but it’s difficult to know which one is the most appropriate for your situation. Save time and money by letting us objectively evaluate the situation and connect you to the resources best suited to your needs.
  • Advocacy. Our comprehensive knowledge of the disjointed health care system allows us to monitor quality and lobby for the care and treatment your family wants.
  • Legal. Let us help you identify issues and get key paperwork in order.
  • Crisis intervention. The unexpected is simply a fact of life in aging. We are experienced with elders’ emergencies and are ready to jump in at a moment’s notice.
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How care management works

If you think you or a loved one might benefit from our services, give us a call at 704-562-3200. You’ll speak with a member of our team who will gather some basic information about your situation and answer any questions you may have. When you’re ready to schedule an assessment, we’ll work together to plan the best course of action.

The assessment and care plan
During the assessment, the care manager will visit the older adult in their current setting, which may be a family home, a rehabilitation facility, or a residential community. Other members of the family or support system may be included. The primary objective is to clarify the client’s goals and develop a plan for accomplishing those goals. The care manager will evaluate safety and health needs and identify specific ways to improve quality of life. Additional resources or services may be suggested, such as a medication review, cognitive evaluation, or legal or financial planning, as a part of the recommended plan of care.

Ongoing support
In many situations, older adults need ongoing support. This might involve

  • taking them to the doctor
  • assisting with treatment regimens
  • arranging for outside services
  • monitoring those services to ensure quality

We charge by the hour and work with you to set a monthly budget so your loved one can be well cared for.

Short-term consultations
Perhaps you just need some basic information about the costs of aging in place. Or your parent may have dementia and you’d like some strategies for dealing with emotional outbursts or preventing wandering. You can hire us on an hourly basis for Zoom, phone, or in-person consultations.

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